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Relationship Manager - Roshan Digital Account (RDA)

Job Detail

Industry

Banking/Financial Services

Functional Area

Public Relations

Total Position

Job Type

Full Time/Permanent ( First Shift (Day) )

Job Location

Karachi

Gender

No Preference

Minimum Education

Bachelors

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply By

Feb 25, 2021

Posted On

Jan 26, 2021

Job Description

Source new customers for Digital Account Opening and follow up on referred leads for conversion and customer facilitation.
Providing on call support to customers for resolution of queries and providing assistance in Digital Account Opening, online document submission, Digi Bank app registration and overall online usage of the Bank services.
Conduct daily lead reviews for KYC and discrepancy resolution from customer.
Process online requests of Digital Account Customers, such as Cheque Book request and Debit Card request processing.
Conduct video calls for customer briefing and relationship management/account maintenance.
Maintain relationships with existing customers and deepen existing relationships through regular customer contacts.
Service ‘New to Bank’ & ‘Existing’ customers as per the agreed service standards.
Coordination with Operations and Product Teams for customer queries and complaint resolutions.
Register all customer complaints as per the Bank’s guidelines and effectively provide resolution in consultation with concerned stakeholders.

Required Skills

Database management , Lab Knowldge, Relationship Skills,