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Manager Service Center

Job Detail

Industry

Banking/Financial Services

Job Type

Full Time/Permanent ( First Shift (Day) )

Department

Credit Administration

Job Location

Karachi

Gender

No Preference

Minimum Education

Bachelors

Career Level

Experienced Professional

Minimum Experience

5 Years

Apply By

May 11, 2025

Posted On

Apr 11, 2025

Job Description

Lead and manage day-to-day operations of the Consumer Service Center across Pakistan.
Ensure timely execution of service requests, complaint resolution, and adherence to TAT and SLAs.
Drive service quality improvements, CX initiatives, and process re-engineering efforts.
Analyze service data and trends to identify bottlenecks and implement corrective actions.
Coordinate with other stakeholders to enhance service delivery.
Ensure compliance with SBP regulations, Shariah guidelines, and internal audit standards.
Maintain accurate portfolio reconciliation, manage service MIS, and support audit readiness.
Train, mentor, and manage team performance with a focus on productivity and accountability.