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Community Executive
Job Detail
Banking/Financial Services
Functional Area
Total Position
Job Type
Full Time/Permanent ( First Shift (Day) )
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Required Experience
1 Year - 2 Years
Apply By
Oct 6, 2021
Posted On
Sep 27, 2021

Job Description

Role Purpose

This role will be responsible for community management on all front-end social media platforms for day to day engagement while enforcing positive brand-building communication.

Job Description

  • Respond to comments and customer queries in a timely manner on social media platforms
  • Implement standardized FAQ’s and responses
  • Work around available CRM tools for analytics and customer engagement
  • Provide engaging text, image and video contents for social media accounts
  • Manage day-to-day social communication in line with decided SOPs
  • Monitor online reviews and community health reports
  • Provide support in implementation of social media and communication campaigns in line with marketing strategies
  • Organize and participate in events to build community and boost brand awareness
  • Liaise with departments to stay updated on new products and features
  • Stay up-to-date with digital technology trends
  • Timely raise potential reputational-risk-content with relevant stakeholders
  • Implement effective social media governance protocols

Eligibility Criteria

  • Bachelor’s degree
  • One to two years’ experience of social media community management
  • Good at handling social media accounts
  • Creative and analytical individual
  • Excellent verbal & written communication skills
  • Good at MS Office

Required Skills

Social Media Handling, Creative Skills, Analytical,

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