Role Purpose:

The primary responsibilities of the System Support Unit involve collaborating with internal and external stakeholders to efficiently and effectively execute new enhancements, change requests, and service requests in accordance with business (CF, Digital Banking & ADC) and regulatory standards. Additionally, the System Support Unit handles all complaints related to e-commerce and Noor Card transactions.

• Handling Credit Card Complaints via SIEBEL.
• Daily uploading of Customer data in the ACS files on the server, ensuring accuracy and adherence to timelines.
• Coordinate effectively with local & international vendors and schemes to ensure smooth project handling and timely deliverables including MasterCard, Visa, Union Pay etc.
• Execute impactful email campaigns, analyzing their effectiveness in achieving customer reach.
• Must possess a robust understanding of database and technology-related components to conduct thorough data analysis and gain internal comprehension of the project.
• Capable of operating within both in-house and custom vendor-based applications to fulfill assigned tasks.
• Utilize design platforms and show case proficiency in HTML and related tools.
• Support the development, implementation, and monitoring of project management activities under the guidance of the Manager/Unit Head.