Job Detail
Industry
Banking/Financial Services
Job Type
Full Time/Permanent ( First Shift (Day) )
Department
Credit Administration
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
5 Years
Apply By
May 11, 2025
Posted On
Apr 11, 2025
Job Description
- Lead and manage day-to-day operations of the Consumer Service Center across Pakistan.
- Ensure timely execution of service requests, complaint resolution, and adherence to TAT and SLAs.
- Drive service quality improvements, CX initiatives, and process re-engineering efforts.
- Analyze service data and trends to identify bottlenecks and implement corrective actions.
- Coordinate with other stakeholders to enhance service delivery.
- Ensure compliance with SBP regulations, Shariah guidelines, and internal audit standards.
- Maintain accurate portfolio reconciliation, manage service MIS, and support audit readiness.
- Train, mentor, and manage team performance with a focus on productivity and accountability.
