To execute key Customer Experience deliverables in the assigned Branch as follows:

• Efficient and courteous service to the Branch Customers/Walk-In Customers/Prospective Customers.
• Support counter staff in achieving low transaction TAT.
• Effective management of customer traffic on the Branch Floor.
• Supporting proper maintenance of the Branch Premises in terms of Look and Feel, Cleanliness, Hygiene, etc.
• Support a proper start of the day at the Branch.
• Ensuring that all operational forms/slips/formats are readily available for customers.
• Completion of the Branch Floor Checklist after review of all service parameters.
• To ensure that all relevant notices/circulars/notifications issued by the SBP, Govt. Authorities,and the Bank are prominently displayed on the Branch notice board.