• To conduct effective Investigation of cases detected / reported by ICMU, CIU, CMU, Branch Banking, CPU and Wealth Management or referred by any other source within assigned TAT.
• To login cases in fraud database and ensure that all respective field are updated in all aspects and quality data is preserved for future reference / reporting.
• To gather evidence(s) and ensure proper scrutiny of records related to investigation.
• To ensure that negative customer / third parties are updated in Negative Files as well as database.
• To prepare effective Investigations reports along with RCA and Recommendation for the review of line management.
• To ensure the all requisite correspondence with customer and executed in defined TAT.
• To ensure and maintain proper case file and along with all relevant documents/ customer correspondence/ PODs/ Annexures etc.
• Retrieval of applications for all products. Retrieval of account opening forms from operations. To perform visits to customers / banks / companies / vendors / merchants / residential address or any place when required for investigation purposes.
• Resolve the complaints of customers where fraudulent attempts are made or may take place and to take remedial actions.
• To initiate best possible efforts to recover the losses for the cases reported as fraud from the involved party or in coordination with law enforcement agency (where applicable).
• Ensuring that while performing the investigations’ SLAs, Policies, and SOPs are not breached.
• Preparing reports of investigation for stakeholders with identification of root causes, responsible individual/parties, and closure by raising recommendations for process improvement and strengthening controls.
• Also conducting investigation of Inward IBFT - Fraud Transaction Dispute Handling (FTDH) and ensure updation in the FTDH system.
• To ensure liaison with member banks via email or otherwise with respect to disputed IBFT funds and ensure recovery of held funds and completion of related formalities, such record should be maintained and properly filed in respective case file.

Any other assignment given by Line Manager or Department Head.