Source new customers for Digital Account Opening and follow up on referred leads for conversion and customer facilitation.
Providing on call support to customers for resolution of queries and providing assistance in Digital Account Opening, online document submission, Digi Bank app registration and overall online usage of the Bank services.
Conduct daily lead reviews for KYC and discrepancy resolution from customer.
Process online requests of Digital Account Customers, such as Cheque Book request and Debit Card request processing.
Conduct video calls for customer briefing and relationship management/account maintenance.
Maintain relationships with existing customers and deepen existing relationships through regular customer contacts.
Service ‘New to Bank’ & ‘Existing’ customers as per the agreed service standards.
Coordination with Operations and Product Teams for customer queries and complaint resolutions.
Register all customer complaints as per the Bank’s guidelines and effectively provide resolution in consultation with concerned stakeholders.