Branch Operations

• Provide Service Quality to Customers  
• Ensure appropriate management of available tools (people, systems process) at Branches of region
• Manage over all SQ standards and ensure that the branches get the required scores
• To ensure processing of activities within TAT with quality in delivering of services.
• Monitor Operational activities at Branches to provide quality services
• Monitor Key Service Indicators and complaint volumes
• Minimize and control Operational Costs
• Ensure Maximum ATM Uptime  
• Responsible for resolution of all technical issues through close coordination with all stake holder.
• Checking & reviewing of branches critical issues like Password Sharing, Key Compromise etc. upon visit.
• Effective Cash Management Monitoring. Offloading excess cash
• ATM Management & Monitoring
• Monitoring of overdue locker Rents .
• Monitoring Clearing Activities  
• Monitoring of all suspense, Sundry/ P&L accounts
• Monthly balancing of books at branches.
• Ensure timely CTR/STR reporting.
• Monitoring dormant accounts
• Prepare Backups of Branch Ops Staff

Audit & Compliance

• Ensure compliance of Regulations by branches assigned.
• Ensure acceptable ratings of all branches in SBP Surprise visits/Annual Inspections
• Ensure that branches respond to SBP/IAD/IC comments / observations timely
• Ensure compliance of Policies and SOPs at assigned branches
• Compile and respond to IAD/IC in the given timelines
• Review Internal/ External Audit and SBP inspection reports for prompt closure of observations
• Take effective steps toward ensuring non-recurrence of IAD/IC/SBP observations
• Take effective steps toward ensuring non-recurrence of observations.
• Timely submission of compliance reports to IAD/IC and SBP Inspectors
• Attend Exit Meetings of Compliance and Internal Audit Teams
• Ensure resolution and closure of IAD/SBP inspection/external audit observations within 60 days