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Area Operations Managers
Job Detail
Banking/Financial Services
Functional Area
Field Operations
Total Position
Job Type
Full Time/Permanent ( First Shift (Day) )
Job Location
Multiple Cities
No Preference
30 - 40 Years
Minimum Education
Career Level
Experienced Professional
Required Experience
10 Years - 15 Years
Apply By
Apr 8, 2018
Posted On
Apr 6, 2018

Job Description

Branch Operations

  • Provide Service Quality to Customers  
  • Ensure appropriate management of available tools (people, systems process) at Branches of region
  • Manage over all SQ standards and ensure that the branches get the required scores
  • To ensure processing of activities within TAT with quality in delivering of services.
  • Monitor Operational activities at Branches to provide quality services
  • Monitor Key Service Indicators and complaint volumes
  • Minimize and control Operational Costs
  • Ensure Maximum ATM Uptime  
  • Responsible for resolution of all technical issues through close coordination with all stake holder.
  • Checking & reviewing of branches critical issues like Password Sharing, Key Compromise etc. upon visit.
  • Effective Cash Management Monitoring. Offloading excess cash
  • ATM Management & Monitoring
  • Monitoring of overdue locker Rents .
  • Monitoring Clearing Activities  
  • Monitoring of all suspense, Sundry/ P&L accounts
  • Monthly balancing of books at branches.
  • Ensure timely CTR/STR reporting.
  • Monitoring dormant accounts
  • Prepare Backups of Branch Ops Staff

Audit & Compliance

  • Ensure compliance of Regulations by branches assigned.
  • Ensure acceptable ratings of all branches in SBP Surprise visits/Annual Inspections
  • Ensure that branches respond to SBP/IAD/IC comments / observations timely
  • Ensure compliance of Policies and SOPs at assigned branches
  • Compile and respond to IAD/IC in the given timelines
  • Review Internal/ External Audit and SBP inspection reports for prompt closure of observations
  • Take effective steps toward ensuring non-recurrence of IAD/IC/SBP observations
  • Take effective steps toward ensuring non-recurrence of observations.
  • Timely submission of compliance reports to IAD/IC and SBP Inspectors
  • Attend Exit Meetings of Compliance and Internal Audit Teams
  • Ensure resolution and closure of IAD/SBP inspection/external audit observations within 60 days

Required Skills

Official Assignments, Team Management Skills, Conservation Awareness, Customer Orientation, Industrial Pipes, strong knowledge of sbp regulations,

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