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Relationship Manager - Roshan Digital Account (RDA)
 
Job Detail
Industry
Banking/Financial Services
Functional Area
Public Relations
Total Position
20
Job Type
Full Time/Permanent ( First Shift (Day) )
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
2 Years
Apply By
Feb 25, 2021
Posted On
Jan 26, 2021

Job Description

  •  Source new customers for Digital Account Opening and follow up on referred leads for conversion and customer facilitation.
  •  Providing on call support to customers for resolution of queries and providing assistance in Digital Account Opening, online document submission, Digi Bank app registration and overall online usage of the Bank services.
  •  Conduct daily lead reviews for KYC and discrepancy resolution from customer.
  •  Process online requests of Digital Account Customers, such as Cheque Book request and Debit Card request processing.
  •  Conduct video calls for customer briefing and relationship management/account maintenance.
  •  Maintain relationships with existing customers and deepen existing relationships through regular customer contacts.
  •  Service ‘New to Bank’ & ‘Existing’ customers as per the agreed service standards.
  •  Coordination with Operations and Product Teams for customer queries and complaint resolutions.
  •  Register all customer complaints as per the Bank’s guidelines and effectively provide resolution in consultation with concerned stakeholders.

Required Skills

Customer Services, Lab Knowldge, Relationship Skills,

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